ICS03.080.20 CCSA18 21 辽宁省地方标准 DB21/T3961—2024 家政职业技能培训规范家务服务员 Standardizedtrainingforprofessionalskillsinhomeeconomics,householdservice staff 2024-05-30发布 2024-06-30实施 辽宁省市场监督管理局  发布 DB21/T3961—2024 I目次 前言..................................................................................II 1范围.................................................................................1 2规范性引用文件.......................................................................1 3术语和定义...........................................................................1 4基本原则.............................................................................1 5基本要求.............................................................................2 5.1机构（组织）要求.................................................................2 5.2场地设施设备.....................................................................2 5.3师资配备.........................................................................2 5.4培训对象.........................................................................3 6招生服务内容.........................................................................3 6.1招生策划.........................................................................3 6.2招生方式.........................................................................3 6.3协议签订.........................................................................3 7培训内容.............................................................................3 7.1总体要求.........................................................................3 7.2基础知识.........................................................................4 7.3专业知识.........................................................................4 8培训实施.............................................................................5 8.1培训计划.........................................................................5 8.2培训方式.........................................................................5 8.3课程设置.........................................................................5 8.4培训学时要求.....................................................................5 8.5培训教材.........................................................................5 8.6培训要求.........................................................................5 8.7培训考核.........................................................................6 9培训档案管理.........................................................................6 10投诉处理............................................................................6 11评价与改进..........................................................................6 11.1总则............................................................................6 11.2评价内容........................................................................6 11.3评价方式........................................................................7 11.4评价分析与改进..................................................................7 附录A（资料性）实训教具一览表.........................................................8 附录B（资料性）家务服务员培训内容.....................................................9