ICS 03.080.20 A 10 T/SDAS 山东标准化协会团体标准 T/SDAS 13—2017 信息技术服务 运行维护成本度量规范 Information technology service Specification for operating maintenance co st metrics 2017-08-23发布 2017-08-25发布 2017-08-23实施 山东标准化协会 山东省软件行业协会 发布 NŖPQhVýVâOShQÆOá`o^sSðOu(ÿ
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T/SDAS 13—2017 I 目 次 前言 ................................ ................................ ................ II 1 范围 ................................ ................................ .............. 1 2 规范性引用文件 ................................ ................................ .... 1 3 术语和定义 ................................ ................................ ........ 1 4 总则 ................................ ................................ .............. 2 5 运行维护服务类型 ................................ ................................ .. 2 5.1 基础服务 ................................ ................................ ...... 2 5.2 性能优化服务 ................................ ................................ .. 2 5.3 增值服务 ................................ ................................ ...... 2 6 六大子类要求 ................................ ................................ ...... 2 7 成本管理 ................................ ................................ .......... 3 7.1 管理原则 ................................ ................................ ...... 3 7.2 成本确认 ................................ ................................ ...... 3 7.3 成本控制 ................................ ................................ ...... 3 8 成本核算 ................................ ................................ .......... 3 8.1 组成 ................................ ................................ .......... 3 8.2 基本服务成本 ................................ ................................ .. 3 8.3 加权服务成本 ................................ ................................ .. 3 8.4 投资区段 ................................ ................................ ...... 3 8.5 成本基准 ................................ ................................ ...... 4 8.6 计算公式 ................................ ................................ ...... 4 8.7 调整 ................................ ..........